Return & Refund Policy

Last updated: 06/08/2025

At Lasson Living, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer an easy return process in accordance with our policy outlined below.

1. Return Eligibility

You may return your item(s) within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unused and in original condition
Include all original packaging, tags, and accessories
Be accompanied by proof of purchase (e.g., order number or receipt)

Items that do not meet these conditions may be refused or subject to a restocking fee.

2. Non-Returnable Items

The following items cannot be returned:

Final sale or clearance items

3. Restocking Fee

A restocking fee of 25% may apply to returned items, depending on the condition of the product upon inspection.

This fee will be deducted from your refund total.

4. Return Shipping Costs

Return shipping is the responsibility of:

The customer

If you are responsible for return shipping, we recommend using a trackable service. We are not liable for lost or undelivered return packages.

5. How to Request a Return

To initiate a return, please contact us at:

Email: support@lassonliving.com

Subject line: Return Request – Order #[Your Order Number]

Once your return is approved, we’ll provide the return address and instructions.

Returns sent without prior authorization may not be accepted.

6. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, a refund will be issued to your original payment method.
Refund processing time: 10 business days depending on your bank or provider.

Please note:

Shipping costs (original or return) are [non-refundable / refundable depending on case]
Any restocking fees or handling charges will be deducted from the refund amount.

7. Exchanges

We currently do offer direct product exchanges.

If you wish to exchange an item, please return it for a refund and place a new order.

8. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with:

A clear photo of the item
Your order number

We will replace or refund your item at no extra cost to you.

9. Late or Missing Refunds

If you haven’t received your refund yet:

Check your bank account again
Contact your credit card company — it may take time before your refund is officially posted
Contact your bank — processing time may vary

If you’ve done all of this and still haven’t received your refund, please contact us at support@lassonliving.com

10. Contact

If you have any questions about returns, refunds, or this policy, please reach out: